Frequently Asked Questions

Q: What's the Estimated Delivery Time for My Order?

A: Processing time for each order, which involves individual wrapping by myself, typically ranges from 3 to 5 days. I use USPS for shipping, so once your package reaches the post office, you can expect delivery within 2 to 3 business days. Rest assured, every order includes a tracking number to provide you with the assurance that it's en route and not lost in transit!

Q: Is it Possible to Return or Exchange Items, or Request a Refund?

A: Regrettably, I don't accept returns or issue refunds. In the event of an item arriving broken or damaged, I'm unable to process a refund due to the substantial time and care invested in ensuring the safety of each crystal during packaging. USPS offers insurance for your order, so if any damage occurs during transit, please utilize your tracking number to initiate a claim directly with them. I take extra precautions, including the use of bubble wrap and additional cushioning, to safeguard your crystals. Therefore, kindly understand that any claims must be handled through USPS and initiated by you.

Q: What Should I Do If an Item is Missing from My Order?

A: If you discover that an item is missing from your order, please reach out to me within 3 days of receiving your package. This will allow me to promptly send you the missing item. While I make every effort to minimize errors, I am only human, and on rare occasions, mistakes may occur. Rest assured that I take proactive measures to prevent such occurrences.