Frequently Asked Questions

When will my order ship?

Every order is wrapped and packed with care. Processing time varies based on live-sale volume, order size, holidays, and health-related delays, so an order may take longer than 2–3 business days to leave the shop. Tracking is sent when the label is created, and carrier delivery estimates begin after the package is accepted and scanned.

What are the current shipping rates?

Standard flat-rate shipping is $11 for most U.S. addresses. Some destinations, including western states, Alaska, and Hawaii, use a $14 flat rate. Orders of $400 or more qualify for free USPS Ground Advantage shipping. Certain oversized or separately shipped items may have an additional charge stated in the listing. The exact rate for your address will appear at checkout.

Do you offer rush processing?

No. Choosing Priority Mail or another faster service changes the carrier’s transit speed after the package is accepted; it does not shorten our processing time. Preorders and custom items cannot be rushed.

Can I hold an open box?

Paid baskets may be held for up to one week from your most recent purchase unless another arrangement has been approved.

What if my package is lost or arrives damaged?

Optional Shipping Insurance is available as a separate product and is not automatically added based on order value, including orders over $100. Without purchased protection, an order is limited to any coverage included by the selected carrier service, if applicable.

Please contact us promptly and keep the item, original packaging, packing materials, and shipping label. Photographs may be required. We will help confirm the appropriate next steps and provide reasonably available order or shipping documentation.

Do you accept returns or exchanges?

Because many items are delicate, unique, or one of a kind, all sales are final. We do not accept returns or exchanges for a change of mind. Please contact us before ordering if you have questions about a piece.

What if something is missing or I received the wrong item?

Please contact us within 3 days of delivery so we can review the order and make a packing error right.